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Privacy Policy

Last updated: February 2026

1. Introduction

At Reelytics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform ("the Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve the Service:

  • Account information: Your name, email address, and password when you create an account.
  • Usage data: Information about how you interact with the Service, including pages visited, features used, and session duration.
  • Series metrics: Performance data you submit about your short-form series, including episode views, retention rates, paywall conversion data, and revenue figures.
  • Device information: Browser type, operating system, and IP address for security and analytics purposes.

3. How We Use Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the Service and your account.
  • To generate analytics, insights, and recommendations based on your series data.
  • To communicate with you about your account, including service updates, security alerts, and support messages.
  • To improve and develop new features for the Service.
  • To detect, prevent, and address technical issues and security threats.

4. Third-Party Services

We use the following trusted third-party services to operate the platform. Each provider has their own privacy policy governing the data they process:

  • Supabase — Database hosting and user authentication.
  • Stripe — Payment processing and subscription management.
  • Vercel — Application hosting and deployment.

We only share the minimum information necessary for these services to perform their functions. We do not sell your personal information to third parties.

5. Cookies

We use session cookies that are essential for authentication and maintaining your logged-in state. These cookies are strictly necessary for the Service to function and do not track your activity across other websites. We do not use advertising or tracking cookies.

6. Data Security

We take the security of your data seriously and employ industry-standard practices to protect it. All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption. We regularly review our security practices and update them as needed to address emerging threats.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standard of protection.

7. Data Retention & Deletion

We retain your personal information and series data for as long as your account remains active and as needed to provide the Service. If you choose to close your account, you may request deletion of your data by contacting us. Upon receiving a deletion request, we will remove your data from our active systems within 30 days. Some data may be retained in backups for a limited period as required by law or for legitimate business purposes.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data and account.
  • Data export: Request a machine-readable export of your data.

To exercise any of these rights, please contact us at the email address listed below. We will respond to your request within 30 days.

9. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you believe a child under 13 may have provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. For material changes, we will notify you via the email address associated with your account before the changes take effect. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@reelytics.io.